Bibby Privacy & Terms

Privacy Notice

This Notice applies to trybibby.com and related Bibby services. We respect your privacy. This Notice explains what personal data we collect, how we use and manage it, and the rights you may have. When we refer to "personal data," we mean information relating to an identified or identifiable individual — not aggregate or anonymized data, and not research documents we process solely to provide the editor to you.

How we collect and use personal data

We collect personal data in the following ways:

• Information you provide directly. When you register, complete a form, subscribe, request support, or pay, we collect details such as name, email, affiliation, and billing information. We use this to create and administer your account, fulfill your request, and improve the quality of the Services.
• Information from your use of Bibby. We may collect technical and usage data such as IP address, browser type, pages visited, feature usage, and referring URLs, including via cookies — see the Cookie Policy. We use this to keep the product secure, debug issues, and understand how the Services are used.
• Information from other users. A collaborator may share a project with you or invite you by email. We receive the address they provide in order to send that invitation.
• Information from connected services. If you connect GitHub or similar integrations, we receive the account data needed to import or sync what you requested.

We may create aggregate or anonymized statistics from this information to improve Bibby. Unless we specifically ask, please do not send us special-category (sensitive) personal data. If you give us personal data about someone else, you must have permission to do so.

Legal basis for our use of your personal data

Under European and UK data protection law, we rely on one or more of the following:

• Consent, which you can withdraw at any time — for example optional marketing emails.
• Performance of a contract — to set up and run your account, compile documents, and provide paid features you subscribed to.
• Legal obligation — tax, accounting, and responding to lawful requests.
• Legitimate interests, where not overridden by your rights — for example securing the service, preventing abuse, product analytics on aggregated data, and contacting you about the product you already use.

Who we share your personal data with

We do not sell your personal data. We share it only where needed to run Bibby, including:

• Service providers that host, secure, and operate the platform (including database and file storage)
• Payment processors (Stripe) to take and manage subscriptions
• AI model providers we use under contracts that prohibit using your content to train their models
• Reliability and error-monitoring providers, so we can keep the Services stable
• Collaborators you invite, and people you share a view-only link with
• Professional advisers, or a buyer, if we sell or reorganize the business
• Public authorities when required by law or a valid legal request

Our contracts with processors require confidentiality, appropriate security, and that they process personal data only on our instructions — not for their own advertising or model training.

Security

We take appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, or unauthorized access. See the Data Security page and Trust Center for how we encrypt data, handle AI subprocessors, and support account deletion.

Retention

We keep personal data only as long as needed for the purposes it was collected, or as the law allows. If you close your account, we delete your profile and documents after a 14-day grace period (so you can recover a mistaken request), then complete deletion within 30 days, except limited records we must keep for legal, tax, or dispute reasons. Self-service deletion may be unavailable in some regions — email [email protected] from your account address.

International transfers

We and some of our processors operate in more than one country, including the United States. When personal data leaves the UK or EEA, we use appropriate safeguards such as adequacy decisions or standard contractual clauses so your data stays protected to a comparable standard.

Marketing

If you opt in, we may email you about features we think are relevant. You can unsubscribe using the link in those emails. We may still send service messages about your account, security, billing, or material changes to these terms.

Cookies

We use cookies and similar technologies as described in the Cookie Policy tab and our full Cookie Policy.

Your rights

Depending on where you live (including under GDPR), you may have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate data
• Request deletion (Account page; 14-day grace period)
• Object to or restrict certain processing
• Data portability
• Withdraw consent where we rely on consent

Email [email protected] to exercise these rights. There are legal limits on some requests. You also have the right to complain to your local data-protection authority; we would appreciate the chance to help first.

Children's privacy

The Services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us and we will delete it.

Third-party sites

The Services may link to third-party websites (journals, GitHub, payment pages). Their privacy practices are their own. Review their policies before you share data with them.

Subscription, cancellation & refunds

Billing, cancellation, and refunds are part of the contract for paid Services and are described in the Terms of Service. The short version: you cancel on the website under Billing (not by email); individuals may request a full refund with written notice within 14 days of payment; we confirm by email and typically credit the original payment method within 30 days of confirming you are entitled to a refund.

Some features of our services may require a subscription. By subscribing, you agree to pay the applicable fees as they become due. Fees are non-refundable except as required by law or as explicitly stated below.

Automatic renewal. Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected at checkout) at the then-current price using your saved payment method, until you cancel. We will notify you of any change in price before the renewal takes effect.

Pro support. Bibby Research Pro subscribers receive priority support with responses within 24 hours on business days.

How to cancel. You must cancel your subscription yourself from the website. Sign in, go to your Account page, open Billing, and cancel there. Cancellation cannot be completed by email — we do not process cancellation requests sent to support. Your cancellation takes effect at the end of the current billing period; you will not be charged again and you retain access to paid features until that date. If you subscribed through a third-party app store (for example, the Apple App Store or Google Play), you must cancel through that store's subscription management.

Refunds (in addition to any statutory consumer rights). If you are an individual and are not happy with Bibby Research Pro, we offer a full refund if you (1) cancel on the website as described above, and (2) give us written notice that you wish to cancel within 14 days of payment by emailing [email protected] from your account email address, and you have complied with these Terms. Otherwise, you will have no right to a refund. After 14 days you may still cancel at any time and keep access through the end of the current billing period.

If you are entitled to a refund, we will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to a refund. Refunds will usually be made by crediting the payment card or electronic payment account you used to purchase the Services. Refund requests are handled by email only; cancellations must be completed on the website and cannot be done by email.

We may change our fees at any time. If we change our fees, we will provide notice of the change on the website or by email, at our discretion. Your continued use of the services after the fee change becomes effective constitutes your agreement to pay the changed amount.

Changes to this Notice

We may update this Notice by posting a revised version on this page and changing the "Last modified" date. Please review it when you use the Services.

Contact

Privacy questions: [email protected]